Bereen Mobile App

Bereen Mobile - Data Control

Account Deletion Request

This page is for Bereen Mobile app users who wish to request the deletion of their account and associated personal data.

Bereen Mobile is operated by Saja Kaizen Inc. As outlined in our Terms & Conditions, your account data is managed under Saja Kaizen Inc.'s privacy framework.

Export Your Account Data Before Deleting

Before submitting a deletion request, you have the option to download a copy of your personal data directly to your device. This is available in compliance with GDPR and CCPA privacy regulations.

To export your data:

  1. Log in to the Bereen Mobile app
  2. Navigate to My Account > Settings
  3. Tap the "GDPR / CCPA Customer Data Package" export button
  4. Your data package will be downloaded immediately to your device — no email required

We recommend exporting your data before requesting account deletion, as this action is irreversible.

Your Deletion Options

You have two options when it comes to managing your account data:

  • Full Account Deletion — Permanently delete your account and all associated personal data.
  • Partial Data Deletion — Remove specific personal information (e.g., saved addresses, payment methods, preferences) while keeping your account active. To request partial data deletion, please contact our eCare support team.

How to Request Account Deletion

You can submit your account deletion request through any of the following channels:

  • Via the Bereen Mobile App: Log in to your account, navigate to My Account > Settings > Delete My Account to submit your request directly. You can also reach a live agent or our eCare support team through the Chat feature within the My Account section of the app.
  • Privacy requests: privacy@bereen.com
  • eCare Mobile support line: support@bereen.com

Please include the following in your message:

  1. Your full name
  2. The email address associated with your Bereen Mobile account
  3. Your requested deletion date
  4. Whether you are requesting a full account deletion or partial data deletion

We will acknowledge your request within 1 business day and complete the deletion on the specified requested date.

Final Bill & PAC/PACC Payment

In the event of a full account deletion:

  • You will receive your final bill statement within 30 days from the date your account is deleted.
  • Any Pre-Authorized Chequing (PAC) or Pre-Authorized Credit Card (PACC) payment method on file will be used to charge any remaining balance at the time the final bill is printed. Your PAC/PACC payment information will then be permanently deleted from our systems after the final charge is processed.

Please ensure your billing contact information is up to date prior to submitting your deletion request.

What Data Will Be Deleted

Upon a verified full account deletion request, the following data will be permanently removed:

  • Account profile information (name, email address, phone number)
  • Saved preferences and settings
  • Login credentials and authentication data
  • Marketing consent and communication preferences
  • PAC/PACC payment method (after final bill is charged)

What Data May Be Retained

Certain data may be retained for legal, regulatory, or business compliance purposes, including:

  • Billing and transaction records — retained for up to 7 years as required by Canadian tax and accounting regulations
  • Fraud prevention data — retained as necessary to protect against fraudulent activity
  • Service usage records — retained as required by applicable telecommunications regulations

Contact Us

For privacy-related inquiries:

For general support and eCare Mobile assistance:

  • Email: support@bereen.com
  • Live Chat: Available via the My Account section in the Bereen Mobile app

Bereen Mobile is a service operated by Saja Kaizen Inc. This page is maintained in accordance with applicable privacy laws and Google Play Store / Apple App Store data safety requirements.