Refund policy

Last updated: [16/ 05/ 2025]

Damages & Defects Policy
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Return Policy

We have A Return policy based on A product specific standalone policy, Deadline Return Policy can range from 30 - 180 days

To be eligible for the product return, in the case where it is damaged upon arrival and/ or received wrong product not limited to miss product type, size, colour, other wrong product details.  Receipt or proof of purchase must be presented upon request.

To start A return:


If your return is accepted, you will receive return shipping label automatically to your inbox , as well as instructions on how & where to send your package. 

You can always contact us for any return question at info@sajakaizen.com.




Non-returnable items Policy
Certain types of items cannot be returned, in this case we will place A refund on your order without the need for shipping return. Please get in touch if you have questions or concerns about your specific item.


Exchanges -Exceptions Policy
Please reach out to our Customer Services Team at info@sajakaizen.com. for item Exchange as it is an Exception case for certain circumstances for your specific item. 


Refunds policy
We will notify you once the refund is approved . If approved, you’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sajakaizen.com.